1. Information We Collect
1.1 Information You Provide
We collect information you voluntarily provide when you:
- Contact us through our website forms
- Book discovery calls or consultations
- Subscribe to our newsletter or updates
- Engage with our services
This may include: name, email address, phone number, company information, job title, project requirements, and any other information you choose to share.
1.2 Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and location data
- Browser type and version
- Device information
- Pages visited and time spent
- Referring websites
- Cookies and similar tracking technologies
1.3 Project Data
During service delivery, we may process client data including:
- Business process data
- Workflow information
- System integration data
- Performance metrics
2. How We Use Your Information
We use collected information to:
- Provide and improve our AI automation services
- Respond to inquiries and support requests
- Schedule and conduct discovery calls
- Send project updates and relevant communications
- Analyze website usage and improve user experience
- Comply with legal and regulatory requirements
- Protect against fraud and security threats
3. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share information only in these circumstances:
3.1 Service Providers
We may share data with trusted third-party service providers who assist with:
- Website hosting and maintenance
- Email communication services
- Analytics and performance monitoring
- Cloud infrastructure and data processing
3.2 Legal Requirements
We may disclose information when required by law or to:
- Comply with legal process or government requests
- Protect our rights, property, or safety
- Prevent fraud or security incidents
- Enforce our terms of service
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: Data in transit and at rest is encrypted using industry-standard protocols
- Access Controls: Strict authentication and authorization procedures
- Monitoring: Continuous security monitoring and threat detection
- Regular Audits: Periodic security assessments and compliance reviews
- SOC2 Alignment: We follow SOC2-aligned security practices
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain personal information for as long as necessary to:
- Provide requested services
- Maintain business records
- Comply with legal obligations
- Resolve disputes and enforce agreements
Typically, we retain contact information for 7 years and project data according to contractual agreements and legal requirements.
6. Your Rights and Choices
Depending on your location, you may have the following rights:
6.1 Access and Portability
- Request access to your personal information
- Obtain a copy of your data in a portable format
6.2 Correction and Updates
- Correct inaccurate or incomplete information
- Update your contact preferences
6.3 Deletion
- Request deletion of your personal information
- Subject to legal and contractual obligations
6.4 Communication Preferences
- Opt out of marketing communications
- Unsubscribe from newsletters
- Manage cookie preferences
7. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve website functionality and user experience
- Provide relevant content and communications
You can control cookies through your browser settings, but disabling cookies may affect website functionality.
8. International Data Transfers
We may transfer and process data in countries other than where you are located, including South Africa and other jurisdictions where our service providers operate. We ensure appropriate safeguards are in place for international transfers.
9. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect:
- Changes in our practices or services
- Legal or regulatory requirements
- Industry best practices
We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: