1. Acceptance of Terms
By accessing or using Chase Continental's website, services, or engaging with our company, you agree to be bound by these Terms of Service ("Terms"). If you do not agree with any part of these terms, you may not use our services.
These Terms apply to all visitors, users, clients, and others who access or use our services ("Users").
2. Description of Services
Chase Continental provides AI automation and business intelligence services, including:
- Business process mapping and analysis
- AI agent development and deployment
- System integration and automation
- Data pipeline development
- Business intelligence solutions
- Ongoing support and maintenance
All services are provided subject to separate service agreements and statements of work.
3. User Responsibilities
3.1 Acceptable Use
You agree to use our services only for lawful purposes and in accordance with these Terms. You agree not to:
- Use our services for any illegal or unauthorized purpose
- Violate any applicable laws or regulations
- Infringe upon intellectual property rights
- Transmit malicious code or engage in harmful activities
- Attempt to gain unauthorized access to our systems
- Interfere with the proper functioning of our services
3.2 Data and Content
You are responsible for:
- The accuracy and completeness of data you provide
- Obtaining necessary permissions for data processing
- Compliance with data protection regulations
- Maintaining appropriate data backups
- Ensuring data security on your systems
4. Intellectual Property
4.1 Our Intellectual Property
All content, features, and functionality of our website and services, including but not limited to:
- Software, algorithms, and methodologies
- Text, graphics, logos, and images
- Trademarks and service marks
- Proprietary processes and frameworks
Are owned by Chase Continental and are protected by copyright, trademark, and other intellectual property laws.
4.2 Client Data and Deliverables
Upon full payment, clients receive:
- Source code and configurations for delivered systems
- Documentation and training materials
- Rights to use and modify delivered solutions
Client data remains the property of the client throughout and after the engagement.
5. Payment Terms
5.1 Fees and Billing
- Implementation fees are typically invoiced in phases
- Monthly support fees are billed in advance
- All fees are quoted in South African Rand (ZAR) unless otherwise specified
- Payment terms are typically Net 30 days
5.2 Late Payment
Late payments may result in:
- Interest charges of 2% per month on overdue amounts
- Suspension of services until payment is received
- Termination of services for accounts 60+ days overdue
5.3 Refunds
Refund policies are specified in individual service agreements. Generally:
- Discovery calls are provided at no charge
- Implementation fees are non-refundable once work has commenced
- Monthly fees may be prorated for partial months
6. Confidentiality
Both parties acknowledge that they may have access to confidential information including:
- Business processes and strategies
- Technical specifications and data
- Financial information
- Customer lists and contacts
- Proprietary methodologies
All confidential information shall be:
- Kept strictly confidential
- Used only for the intended purpose
- Protected with appropriate security measures
- Not disclosed to third parties without consent
7. Service Level Agreements
7.1 Availability
- We target 99.5% uptime for production systems
- Planned maintenance will be scheduled during off-peak hours
- Emergency maintenance may occur with minimal notice
7.2 Support Response Times
- Critical issues: 2 hours during business hours
- High priority: 4 hours during business hours
- Normal priority: 24 hours during business hours
- Low priority: 72 hours during business hours
Business hours: Monday-Friday, 8:00 AM - 6:00 PM SAST
8. Limitation of Liability
To the maximum extent permitted by law:
- Our liability shall not exceed the fees paid in the 12 months preceding the claim
- We are not liable for indirect, consequential, or punitive damages
- We are not liable for data loss due to client system failures
- We are not liable for business interruption or lost profits
- Force majeure events exclude us from liability
Some jurisdictions do not allow limitation of liability, so these limitations may not apply to you.
9. Warranties and Disclaimers
9.1 Our Warranties
We warrant that:
- Services will be performed with professional skill and care
- We have the authority to provide the services
- Services will substantially conform to agreed specifications
9.2 Disclaimers
Except as expressly stated, services are provided "as is" without warranties of any kind, including:
- Fitness for a particular purpose
- Non-infringement
- Uninterrupted or error-free operation
- Specific performance results or cost savings
10. Termination
10.1 Termination by Client
- Monthly services may be terminated with 30 days' written notice
- Implementation projects may be terminated subject to payment for work completed
- Termination fees may apply as specified in service agreements
10.2 Termination by Chase Continental
We may terminate services immediately if:
- Client breaches these Terms or service agreements
- Payment is overdue by more than 60 days
- Client engages in prohibited or unlawful activities
- Continued service would pose security or legal risks
10.3 Effect of Termination
- All outstanding fees become immediately due
- Access to systems and support will be discontinued
- Client data will be returned or securely destroyed as requested
- Confidentiality obligations continue indefinitely
11. Dispute Resolution
Any disputes arising from these Terms or our services shall be:
- First addressed through good faith negotiations
- Subject to mediation if negotiations fail
- Governed by South African law
- Subject to the jurisdiction of South African courts
12. General Provisions
12.1 Changes to Terms
We may modify these Terms at any time by posting updated terms on our website. Continued use of our services after changes constitutes acceptance.
12.2 Severability
If any provision of these Terms is found unenforceable, the remainder shall remain in full force and effect.
12.3 Entire Agreement
These Terms, together with applicable service agreements, constitute the entire agreement between the parties.
12.4 Assignment
You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger or sale of assets.
13. Contact Information
For questions about these Terms or our services, please contact: